The Welcome Center will be open for pilgrims from January 18 to 26, 2019, from (Friday 9:00 a.m. - 6:00 p.m. / Saturday 2:00 p.m.-6: 00 p.m./ Sunday Closed) at the University of Santa María la Antigua (USMA).


At the center, pilgrims will be able to find services such as:

For pilgrims enrollment in non-accommodation packages (A2/A4/B22/C).

Check-in, Pilgrim Pack and badge pick-up

On Site Registration:

Enrollment option for pilgrims arriving to the country but who have not been able to enroll online.
This option is also available to Panama nationals and local residents who wish to participate in different WYD events.

Pilgrim Service Center:

Designed to answer questions or solve case-by-case issues that pilgrims may encounter during WYD.

On-site enrollment and check-in at the Welcome Center for the Opening Mass and Closing Mass will be available until Saturday January 26 at 12:00 noon.


Help Center

  • Call Center Support -
  • Phone number: 238-1743
  • Working days: Monday through Friday
  • Schedule: 06:00 a 22:00 (ET)

You can reach out to us with any questions you might have regarding World Youth Day from Monday through Saturday, 08:00 to 20:00 (ET) through our web chat.